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Return/Refund Policy

Refund & Return Policy
Effective Date: August 2025

This policy applies to all purchases made through this website (“Site”), including digital products, services, personal readings, and physical metaphysical tools.

By completing a purchase, you acknowledge and accept the terms below.
 

1. All Sales Are Final

ALL SALES ARE FINAL. NO EXCEPTIONS.

Due to the digital, energetic, and/or custom nature of the products and services offered on this Site, we do not provide refunds, returns, or exchanges under any circumstance, except as explicitly stated in Section 6 (Discretionary Refunds).

This applies to:

  • Personal readings

  • Digital downloads (e.g., rituals, templates, audio files, recorded readings)

  • Physical products (e.g., crystals, candles, aura sprays, smudge tools, and other metaphysical goods)

It is your responsibility to review product descriptions, delivery timelines, and all applicable terms before purchasing.

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2. Digital Products & Services

  • All digital content is delivered either instantly (e.g., downloads) or within the stated delivery window (e.g., custom audio readings).

  • Digital products cannot be “returned” or resold once delivered.

  • Video content is time-sensitive and delivered via secure links. Access is valid for 72 hours from the time of delivery. Content not viewed within this window will not be resent or refunded.
     

3. Physical Products – Returns & Exchanges

All physical products are sold as-is and are non-refundable once shipped, except in cases of documented damage or incorrect fulfillment.

To qualify for a return or exchange due to damage or incorrect item:

  • You must contact us at TheNuuMoon@gmail.com within 3 business days of delivery.

  • You must provide clear photos of the product, packaging, and shipping label.

  • Returned items must be unused, in original packaging, and in the same condition as received.

We do not accept returns or offer refunds for:

  • Buyer’s remorse

  • Misinterpretation of product descriptions

  • Natural variations in color, shape, or texture of crystals, stones, or handmade goods

  • Allergic reactions to oils, herbs, or fragrance components
     

4. Delivery Issues

Digital Orders
If you did not receive your file(s):

  1. Check your spam or promotions folders.

  2. Verify the email address entered at checkout.

  3. Contact us within 3 business days of purchase at TheNuuMoon@gmail.com.

Physical Orders
Once an order is shipped, delivery timelines are the responsibility of the carrier. We are not liable for:

  • Delays caused by postal services or customs

  • Lost or stolen packages after carrier confirmation of delivery

  • Incorrect shipping addresses provided by the customer
     

5. Chargeback Policy

Any attempt to dispute a valid charge (via PayPal, your bank, or any payment processor) without first contacting us violates these terms.

  • All chargebacks will be contested with documentation of your purchase and delivery.

  • Fraudulent disputes will result in permanent loss of access to future offerings.

  • We reserve the right to pursue legal remedies and recover costs associated with dispute resolution.
     

6. Discretionary Refunds

On rare occasions, and solely at the discretion of The Nuu Moon LLC, a refund may be issued under exceptional circumstances. This is not a guarantee and is determined on a case-by-case basis.
 

7. Agreement to Policy

By purchasing from this Site, you confirm that:

  • You understand and accept that all products and services are provided “as is,” with no guarantee of results.

  • You are making an informed, non-refundable purchase.

  • You are solely responsible for your decision to purchase.
     

8. Contact

Questions or concerns?
The Nuu Moon LLC
Email: TheNuuMoon@gmail.com
Please allow 1–2 business days for a response.

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